Lead story – The good “content material expertise” debate leads us to… ContentOps?

MyPOV: Nothing beats an enterprise debate that flares throughout weblog posts. Give me that hearty trade over the animated GIFs and trollish posturing guru festivals that go for debate on social media.

My productive sparring with Barb that began with takedowns of phrases like “contextual experiences” culminated in my roundup, From content material to expertise to context – a buzzword debate that really issues.

Within the course of, we roped in everybody from Matthew Sweezey of Salesforce to Hank Barnes of Gartner to Taj Forer of Fabl. The query is: the place will we go from right here? I hammered on two challenges manufacturers are falling down on (distinctive content material and authenticity). However Barb took up maybe an important level of all: taking the great things to scale.

Probably the most tedious buzzword ever created is DevSecOps. Dangerous information: there’s extra Ops advertising hamster wheel crudlingo the place that got here from. That stated, “Content material Operations” is an ideal phrase for what Barb is getting at, in her important two half collection on doing (efficient) content material at scale. Partly two, Constructing efficient and scalable Content material Ops, Barb writes:

Getting previous the siloed improvement of content material in a corporation is tough. Every division has its schedule and set of initiatives, most of which would require some type of content material. Priorities will differ, content material creators may have their very own method to creating and managing content material, some even flying by the seat of their pants. Change, even for the higher, is tough.

Luckily, we’re not within the wild west of the content material recreation anymore. There are confirmed methods of tying content material into lead gen, measuring its effectiveness, constructing opt-in lists. And to Barb’s level, the so-called “Content material Middle of Excellence” is now accumulating a physique of subject expertise.

B2B content material is not about advertising anymore. It is about planting the seeds of belief in a broad style. As Barb factors out, that places strain on the remainder of your customer-facing operations to construct on that belief – and never betray it. In any other case content material is simply “dead-end experiences.”

This is the gotcha I maintain coming again to: the operationalizing of content material can simply flip impressed/freely-expressed viewpoints right into a numbifying collection of checks and balances – in any other case generally known as the land of no person cares “staying on message.”How we do each without delay ought to maintain entrepreneurs on their toes for a while. As for that elusive phrase “context,” that ought to maintain us debating for some time.

Diginomica picks – my high tales on diginomica this week

Vendor evaluation, diginomica fashion. This is my three high selections from our vendor protection:

A couple of extra vendor picks, with out the quotables:

Better of the remaining

AI graduates eighth grade, whereas we debate the perils of automation and algorithmic economies

MyPOV: “AI” handed a a number of selection science check, and the tech press went into clickbait triage overdrive. My favourite was Quick Firm, which determined that AI was now presumably smarter than an eighth grader. Despite the fact that this “AI” system, known as Aristo, is designed just for a number of selection checks, and nothing else. Yep – Aristo’s grasp of language, reasoning, and common sense data is critical, however so are its limitations.

Different notable AI/automation tales this week:

Why Quick Meals Is the Ticking Time Bomb of Job Automation – Quote of the week comes from Gizmodo, of all locations:

As quickly because the quick meals firms can automate these jobs, they may. The one issues stopping these firms from doing so are the projected prices and the performance of the automated programs. That’s it.

Lora Cecere introduced a provide chain angle to the automation debate in To Transfer Ahead, We Have to be Clear on What We Are Automating. Cecere likes the client analytics traits she’s seeing, however not the deadlock:

Automation requires readability. Information scientists suppose they know the solutions, and enterprise leaders are unable to talk their language.

Lastly, to wrap my AI particular comes an edgy reminder from Actual Life: algorithms are something however impartial (The Algorithmic Colonization of Africa).

Honorable point out – safety version


Suspension-of-disbelief took some huge hits this week. First, DNA hints that the Loch Ness Monster could be nothing greater than a large eel that likes to scare folks each hundred years or so. In the meantime, I hit Twitter for some SnarkOps:

The unique research was rather more cautious than the headline, however Speculative Outsider Enterprise Insider did not sweat that. We aren’t utilizing Google Maps within the womb simply but, however do not bet towards Google:

Reader Zachary Denims noticed some Kubernetes mockery I missed:

So Clive (see under) needed me to mock the newest “inventor of Bitcoin” fiasco just a few weeks in the past. However I used to be extra within the unusual saga of a lacking piece on Coindesk:

The piece went up on Coindesk.com; a day later it was scrubbed. Now, just a few weeks later, it is all around the Interwebs – that’s, in all places besides Coindesk. So far as I can inform, the piece is innocent fluff. If it was written on tissue paper, I’d have already throw it away already.

However pulling the article creates intrigue: why? We’ll by no means know, however name me a crusty crank. Should you pull a chunk, you owe readers some rationalization, nonetheless trite and disingenuous. Even: “It was a tacky piece of junk that our editor ought to by no means have accredited; they’ve now been transferred to Sudoko Weekly” would have been high-quality. Now I concern we’ll resolve Nessie and ET earlier than we resolve this…

Should you discover an #ensw piece that qualifies for hits and misses – in an excellent or dangerous method – let me know within the feedback as Clive (nearly) at all times does. Most Enterprise hits and misses articles are chosen from my curated @jonerpnewsfeed. ‘myPOV’ is borrowed with reluctant permission from the ever-present Ray Wang.